Privacy Policy
Your privacy is very important to us. The Fay Farm, LLC (The Fay Farm) is committed to respecting the privacy of the members and visitors to this website. We reserve the right to change this policy (“Privacy Policy”), which we'll do through online posting. We are very careful with what we do with your information.
THE PURPOSE OF THIS PRIVACY POLICY IS TO INFORM YOU WHAT PERSONALLY IDENTIFIABLE INFORMATION OR PERSONAL INFORMATION WE MAY COLLECT FROM YOU WHEN YOU VISIT THIS WEBSITE, HOW WE USE SUCH INFORMATION, AND THE CHOICES YOU HAVE REGARDING OUR USE OF, AND YOUR ABILITY TO REVIEW AND CORRECT, THE INFORMATION.
COLLECTION OF PERSONAL INFORMATION
We collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. We also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our Forums, this information may be collected and used by others.
We encourage you to review the privacy statements of web sites you choose to link to from this website so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on web sites outside of this web site.
INFORMATION SHARING
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information as follows:
- As required by law such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- To any other third party with your prior consent to do so
If The Fay Farm engages in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner, to be used in relation to the promotion.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
If The Fay Farm is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on this website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
CHOICE/OPT-OUT
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, by updating your communications preferences via our email service provider, or you can contact us at soapmaker@thefayfarm.com.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookies are small text files of information stored by your internet browser on your computer's hard drive. We may use cookies to collect browsing data, for example, to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal, confidential information and are not spyware.
You may set your internet web browser to refuse cookies or to remove cookies from your hard drive.
SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). An independent third-party company does monitor transactions on this website to ensure there is no fraud.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on this web site, you can contact us at soapmaker@thefayfarm.com.
NOTIFICATION OF PRIVACY STATEMENT CHANGES
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Return Policy
We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. If you are not completely satisfied with your Fay Farm purchase, you can return it for a replacement or refund. Returns are accepted at any time within 15 days of receipt.
Please email soapmaker@thefayfarm.com to initiate a return or exchange.
All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.